Manual Order Creation Process

Manual Order Creation Process

When a Store should Submit a Manual Order

1. When a student has not received material for their upcoming course that is not found in the store or in the package that was delivered to their dorm. 

2. When a student used an access code the previous semester and it is required for the current semester. The student will need another sent to them. (Access code goes out as SOLD and is not automatically generated.)

3. Students are not satisfied with the condition of the material that was sent to them and they are needing a replacement order.

Information needed to create an order for students:

Submit a Store Support Ticket and choose “Manual Order Creation”. Include the following information:

1. Student Name (in Subject Line)

2. Student ID #

3. Course Code

4. Section Number

5. ISBN of Material(s) needed

6. Local Delivery or Shipping speed

7. Priority Level

8. Why the order needs to be generated. (Brief 2-3 sentences of why)

Notes before submitting a Manual Order Creation ticket:

• Recognition that orders normally take 3-5 business days if going “Local Delivery”

• If available, ask the student if they would be okay receiving a digital copy of the material. 

• If the item needs to be shipped to a home address, verify a specific shipping speed needed for the student.

• Pending AD approval, if there is a bulk order or an adoption change, an excel file needs to be attached to the ticket including the basics:

  • Student ID #

  • Course Code

  • Section Number

  • ISBN of Material(s) needed